PAMI is a public agency that since its creation in 1971 it became a unique model of its kind due to the complexity and variety of its services which other social security companies does not offer. One of the main characteristics which make this entity different from the rest is the kind of services and benefits they offer related to its social, human and recreational essence, understanding that the improvement in life quality does not only imply a good physical health but also social and emotional as well. Over the last few years, PAMI has shown a rapid growth in the number of members, which means it needed to respond in one hand with more and better services from its service providers for the medical care and on the other hand, with more professionals and technologyl resources to improve the service to its members. Because of the above, PAMI decided to start a strategic process of infrastructure and services redefinition with the objective of having a solid, modern and scalable technological foundation to guarantee full availability of every tool required to provide a quality service to its members, optimizing economic resources and maximizing the distribution of activities across teams.
As a first step, Edrans was called to go through a complete audit about the current state of the infrastructure at PAMI, its performance and its resources, in order to establish the starting point and to define the roadmap for short and mid-term goals. The diagnosis was very clear: the entity was offering services with a platform which hadn't been updated accordingly to follow the exponential growth in number of members and services the entity had over the last 10 years. This conclusion could trigger two possible actions: to update the current platform with a millionaire investment in hardware - which the entity could not afford and it would imply another investment in the mid-term-, or to start from scratch a new architecture with virtual environments and automation processes which would allow to optimize resources and guarantee the availability and stability of the service. Changes were being tested month over month together with the client to reduce the possibility of failure in the final migration. For each test, the performance on the platform was being monitored in order to confirm if it was responding accordingly to the defined goals. Metzoo was implemented as the monitoring tool. It is a software developed by Edrans that allows to watch the entire infrastructure in real time and to generate alerts to prevent downtimes or alterations in performance. Each phase was documented, so the client had access to all the available information.
- High Availability
- Bind & Unbound
- for configuration management
- to provision OS and publish packages (repo)
- Improvement of the quality of internal and external services.
- Better response time to the infrastructure requirements.
- Teamworking and technology resource optimization.
- Reliability, elasticity, performance and scalability to accompany the growth of the entity over the next few years, incorporating quality services for its members.
- Automation of 80 critical apps.
- 99,95% Uptime of the infrastructure to provide services